Internal Controls

• Dedicated Mortgage Connect Training University
• Compliance review division beyond normal QC
• Stringent vendor oversight: licensing & service levels
• Extensive employee and vendor regulatory compliance certification curriculum

External Controls

• Regulatory compliance with Federal, State, Local & Consumer Financial Laws
• Automated & manual post/pre-close audit reviews
• Customized compliance process

Quality & Claims Service Level Guarantees

Customized Performance Tracking & Reporting Tools Provide Real Time Order & Status Transparency

• Turn-times:
  • Report delivery
  • Preliminary CDF/ALTA delivery
  • Title clearance/docs returned
  • Scheduling
• Quality performance & tracking
• Work in progress event reporting
• Pipeline ready to close reporting
• Customized reporting